Consulting
We have been in your shoes managing two veterinary hospitals. It is difficult to find time to build a positive clinic culture, to provide effective communication training for your team, to analyze your financials, and to build client relationships while still providing patient care. If any of this sounds familiar then we can help by providing guidance and training so that you can effectively and efficiently run a profitable hospital while keeping patient care at the forefront.
This is where we can help!
We will provide:
Communication Training
Work with staff to create effective communication strategies. Effective communication allows staff to:
- Better understand client needs
- Resolve conflict
- Build trust with clients and co-workers
Evaluation of Financials:
- Average Client Transaction
- Profit/Loss
- Fees
Exam Room Training
Proper exam room training plays a vital role in equipping your team with skills that will improve:
- Client compliance
- Patient handling
- Effective communication
- Overall professionalism
Hospital Culture Development
Our goal is to help you develop and maintain a healthy hospital culture. Healthy cultures are maintained with:
- Leading by example
- Providing staff training
- Promoting open communication
- Building team cohesion
- Seeking feedback
- Emphasizing patient care
Team Accountability
To effectively hold your team accountable, we must set the following:
- Clear expectations
- Consistent communication
- Training & development
- Accountability tools
Fostering a culture of accountability will ultimately lead to high quality patient care.